Terms of service
# TERMS OF SERVICE
**Last updated: October 10, 2026**
## OVERVIEW
Welcome to Aura Satin. The terms “we,” “us,” and “our” refer to Aura Satin. Aura Satin operates this online store and website, including all related information, content, features, tools, products, and services, to provide you with a convenient shopping experience.
Our store is hosted on Shopify, which provides the e-commerce platform that allows us to offer our products and services to you.
By visiting our website, browsing our store, or purchasing a product from us, you agree to be bound by these Terms of Service (“Terms”) and any additional policies referenced herein. These Terms apply to all users of the website, including browsers, customers, merchants, and contributors of content.
Please read these Terms carefully before using our website. If you do not agree to these Terms, you should not access or use our website or services.
## 1. ELIGIBILITY AND USE OF OUR WEBSITE
By using our website, you represent that you are at least the age of majority in your place of residence, or that you have the necessary consent from a parent or legal guardian to use this website.
You agree to use our website and services only for lawful purposes.
You must not use our website:
* To violate any applicable law or regulation.
* To infringe upon our intellectual property rights or the rights of others.
* To submit false, misleading, or fraudulent information.
* To transmit harmful code, malware, or other malicious content.
* To interfere with the security, functionality, or operation of our website.
* To engage in fraudulent purchasing activity or misuse our services.
We reserve the right to restrict or terminate access to our services if we reasonably believe that a user has violated these Terms, subject to applicable law.
## 2. GENERAL CONDITIONS
We reserve the right to refuse service to any person for legitimate reasons, subject to applicable law.
You understand that information you submit, excluding payment card information, may be transferred across networks and adapted to meet technical requirements. Payment information is handled by the relevant payment processors in accordance with their applicable security procedures and privacy practices.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our website or services without our prior written permission.
Nothing in these Terms excludes or limits any rights that cannot legally be excluded or limited.
## 3. PRODUCT INFORMATION AND AVAILABILITY
Aura Satin strives to present accurate descriptions, images, colors, sizes, and other product details.
However, product colors and appearances may vary slightly depending on your device, screen settings, lighting, and other display conditions.
We make reasonable efforts to ensure that product descriptions are accurate, but we do not guarantee that every description, image, or other website content will always be complete, current, or error-free.
Product availability may change without notice. We reserve the right to limit quantities, discontinue products, or modify product details, subject to any obligations arising from orders already accepted and applicable consumer protection laws.
For clothing products, including our Seamless Thermal Vest, customers should carefully review the available size guide, product description, materials, and care instructions before placing an order.
## 4. PRICING AND PAYMENTS
All prices are displayed in the currency indicated on our website at the time of purchase.
Prices, promotions, and discounts may change without prior notice, but changes will not retroactively alter an order already accepted, except where permitted or required by law.
Unless expressly stated otherwise, displayed prices may not include shipping fees, customs duties, import taxes, or other applicable charges. Any additional charges presented during checkout should be reviewed before completing your purchase.
You agree to provide current, complete, and accurate billing, payment, and contact information for all purchases.
By submitting an order, you confirm that you are authorized to use the selected payment method and authorize the applicable charges for your purchase, including any clearly disclosed shipping fees and taxes.
If a pricing or listing error occurs, we reserve the right to take reasonable corrective action in accordance with applicable law. If an order is affected, we will take appropriate steps to notify you and, where required, obtain your consent or provide a refund.
## 5. ORDERS AND ORDER ACCEPTANCE
Submitting an order constitutes an offer to purchase the selected products under these Terms.
An order confirmation email acknowledges receipt of your order but does not necessarily mean that the order has been finally accepted.
We reserve the right to decline, cancel, or limit an order for legitimate reasons, including suspected fraud, unauthorized transactions, product unavailability, or material pricing or listing errors, subject to applicable law.
If we cancel an order after payment has been collected, we will arrange any required refund to the original payment method or another method agreed upon where legally permitted.
Please ensure that your shipping address, email address, and other order details are correct before completing checkout. We cannot guarantee changes after an order has entered processing or has been shipped.
## 6. SHIPPING AND DELIVERY
Shipping methods, estimated delivery times, and applicable shipping fees will be displayed at checkout or communicated through our website or order confirmation.
Delivery estimates are provided for guidance and are not guaranteed unless expressly stated otherwise. Actual delivery times may be affected by carrier delays, customs processing, weather, public holidays, or other circumstances beyond our reasonable control.
We are not responsible for delays caused by circumstances outside our reasonable control, but this does not relieve us of any obligations imposed by applicable law.
Customers are responsible for providing an accurate and complete delivery address.
For international orders, customs duties, import taxes, and related charges may apply unless otherwise stated at checkout. Responsibility for these charges will be determined by the information provided at checkout and applicable law.
If an order is lost, damaged in transit, or delivered incorrectly, please contact us at [Insert Your Customer Support Email] so that we can review the situation and explain the available next steps.
Nothing in this section limits any statutory delivery, cancellation, or refund rights that apply to your purchase.
## 7. RETURNS, REFUNDS, AND EXCHANGES
Our returns and refunds are governed by our **Return and Refund Policy**, which forms part of these Terms.
Please review that policy before making a purchase to understand the applicable return eligibility requirements, procedures, shipping costs, and refund process.
If you receive an item that is defective, damaged, or incorrect, please contact our customer support team with your order number and relevant photographs where possible.
Any return restrictions, hygiene-related exclusions, or refund conditions will be applied only to the extent permitted by applicable law.
Nothing in our policies is intended to exclude, restrict, or replace mandatory consumer rights.
## 8. INTELLECTUAL PROPERTY
All content on our website, including text, product descriptions, graphics, logos, photographs, designs, page layouts, and other materials, is owned by Aura Satin, its licensors, or the relevant rights holders and is protected by applicable intellectual property laws.
You may access and use our website for personal, non-commercial shopping purposes.
You must not reproduce, distribute, modify, publish, sell, or commercially exploit website content without prior written permission from the relevant rights holder, except where permitted by law.
The Aura Satin name, branding, and associated materials may not be used in a way that suggests an unauthorized affiliation, endorsement, or partnership.
## 9. THIRD-PARTY TOOLS AND LINKS
Our website may provide access to third-party tools, services, payment processors, shipping providers, or external websites.
These services may be operated independently of Aura Satin and may be subject to their own terms and privacy policies.
We provide access to third-party tools or links where appropriate, but we do not control all aspects of their operation or content.
Your use of third-party services is subject to the applicable terms of those providers. We encourage you to review their policies before using their services.
This section does not exclude any liability that cannot legally be excluded.
## 10. PRIVACY AND PERSONAL INFORMATION
Your submission of personal information through our website is governed by our Privacy Policy.
We collect and process personal information as necessary to operate our store, process orders, arrange delivery, provide customer support, prevent fraud, and meet applicable legal obligations.
Payment details may be processed by third-party payment providers in accordance with their applicable terms and security practices.
Please review our Privacy Policy to understand how personal information is collected, used, disclosed, and protected.
## 11. USER FEEDBACK AND SUBMISSIONS
If you submit reviews, suggestions, comments, photographs, or other content to us, you confirm that you have the right to submit that content and that it does not violate applicable laws or the rights of others.
You must not submit unlawful, deceptive, defamatory, fraudulent, or malicious content.
Where permitted by law, you grant Aura Satin a non-exclusive, worldwide, royalty-free license to use, reproduce, and display content you voluntarily submit for purposes related to operating, promoting, and improving our business.
This license does not transfer ownership of your content. We will handle personal information associated with submissions in accordance with our Privacy Policy and applicable law.
We reserve the right to remove content that violates these Terms or applicable law.
## 12. ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, website information may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates, or availability.
We reserve the right to correct errors and update information when necessary, subject to applicable law.
If an error materially affects an order you have placed, we will take reasonable steps to notify you and provide any remedy or choice required by law.
## 13. DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, our website and services are provided on an “as available” basis.
We do not guarantee that the website will always operate without interruption, error, or technical issues.
Nothing in these Terms excludes any statutory guarantees, warranties, consumer rights, or other protections that cannot legally be excluded or limited.
Products will be supplied in accordance with the applicable terms of sale and mandatory legal requirements.
## 14. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Aura Satin will not be liable for indirect or consequential losses arising from the use of our website or services where such exclusions are legally permitted.
Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, intentional misconduct where liability cannot be excluded, defective products where liability cannot legally be excluded, or any other liability that applicable law prohibits us from excluding or limiting.
Your statutory rights as a consumer remain unaffected.
## 15. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify Aura Satin against reasonable losses, liabilities, and expenses arising directly from your unlawful use of our website or your material violation of these Terms or the rights of third parties.
This provision does not apply to the extent that any loss results from our own breach of law or other conduct for which you cannot legally be held responsible.
## 16. TERMINATION
We may suspend or terminate access to our website or services where reasonably necessary for security, fraud prevention, legal compliance, or a material violation of these Terms.
Termination does not affect rights, obligations, or remedies that accrued before termination.
Any provisions that by their nature should survive termination will remain in effect to the extent necessary and legally permitted.
## 17. GOVERNING LAW
These Terms will be interpreted in accordance with the laws applicable to the operation of Aura Satin, without depriving consumers of any mandatory protections available under the laws that apply to their purchases.
Nothing in this section restricts a consumer's right to bring a claim before a competent court or authority where such a right is provided by applicable law.
**Business jurisdiction:**
## 18. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes in our business, website, products, services, or legal obligations.
The latest version will be published on this page with an updated “Last updated” date.
Changes will apply prospectively, subject to applicable law and any rights arising from orders already placed.
Your continued use of the website after updated Terms are published constitutes acceptance of the changes only to the extent permitted by applicable law.
## 19. CONTACT INFORMATION
If you have questions about these Terms, your order, or our services, please contact us using the details below.
**Store Name:** Aura Satin
**Customer Support Email:** aurasatinmail@gmail.com
**Business Name:** Aura Satin company
**Business Address:** USA, New York
**Business Country:** United States
We will make reasonable efforts to respond to customer inquiries as promptly as possible.
Thank you for shopping with Aura Satin.