Refund policy
# Return and Refund Policy
**Last updated: October 10, 2026**
At Aura Satin, your satisfaction matters to us. We want you to feel confident shopping with us and to have a positive experience with every order.
If something isn't right with your purchase, please review our return and refund policy below.
## 1. Return Eligibility
You may request a return within **30 days of receiving your order**, provided that the item meets the conditions outlined in this policy and applicable consumer protection laws.
To be eligible for a return, items must generally be:
* Unworn, unused, unwashed, and in their original condition.
* Returned with their original tags and packaging, where applicable.
* Free from stains, odors, damage, or signs of use beyond what is reasonably necessary to inspect the item.
* Accompanied by proof of purchase or your order number.
Due to the personal nature of certain clothing items, hygiene-related restrictions may apply where permitted by law. Any such restrictions will not affect your rights regarding defective, damaged, or incorrectly supplied products.
Please contact us before sending any item back. Unauthorized returns may experience processing delays.
## 2. How to Request a Return
To start a return, contact our customer support team at:
**Email:** aurasatinmail@gmail.com
Please include the following information in your message:
* Your order number.
* The name of the item you wish to return.
* The reason for the return.
* Photos of the item, if it arrived damaged, defective, or incorrect.
Our team will review your request and provide instructions on how to proceed, including the appropriate return address when a return is authorized.
Please do not send items to the address printed on the original package unless our team has confirmed that this is the correct return address.
## 3. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery and contact us as soon as reasonably possible if an item is damaged, defective, or different from what you ordered.
Include your order number and clear photographs showing the issue.
After reviewing your request, we will explain the available resolution, which may include a replacement, repair, refund, or another remedy as required by applicable law.
Aura Satin will cover reasonable return shipping costs for confirmed defective, damaged, or incorrectly supplied items, as required by applicable law and the agreed resolution.
Nothing in this policy limits any mandatory rights you may have under consumer protection laws.
## 4. Return Shipping Costs
Unless otherwise required by law or agreed to by Aura Satin in writing, customers are responsible for return shipping costs for eligible returns due to a change of mind, a preference for a different size, or a similar personal reason.
Original shipping charges are generally non-refundable for change-of-mind returns, except where required by applicable law.
For defective, damaged, or incorrect items, return shipping costs will be handled in accordance with applicable law and the resolution agreed upon with our customer support team.
We recommend using a tracked shipping service and keeping your proof of postage. Aura Satin cannot guarantee receipt of a return that is lost in transit.
## 5. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to the original payment method, unless another method is agreed upon where legally permitted.
Please allow up to **10 business days after refund approval** for us to process the refund. Your bank, card issuer, or payment provider may require additional time before the funds appear in your account.
If you have not received your refund after this period, please contact us at aurasatinmail@gmail.com
Refunds will be provided in accordance with applicable consumer protection laws, including any mandatory refund deadlines.
## 6. Exchanges and Size Issues
If you receive the wrong item or a product with a confirmed defect, please contact us so we can help resolve the issue.
If you would like a different size or color, contact our customer support team to check whether an exchange is available.
Exchanges depend on stock availability. If an exchange is unavailable, we will explain the alternatives available to you under this policy and applicable law.
Please consult the product's size guide before ordering. If you are unsure about sizing, our customer support team can assist you before purchase.
## 7. Cancellations and Order Changes
If you need to cancel or modify an order, contact us as soon as possible.
We cannot guarantee that a cancellation or change will be possible once an order has been processed or shipped.
This does not affect any statutory cancellation or withdrawal rights that apply to your purchase.
## 8. Non-Returnable Items
Where permitted by applicable law, certain items may be excluded from returns for hygiene or other legally recognized reasons, particularly where a product has been unsealed or used and is no longer suitable for return for health or hygiene reasons.
Any applicable exclusion will be communicated clearly and will not override mandatory consumer rights.
Items that are defective, damaged, or incorrectly supplied will be handled in accordance with applicable law.
## 9. International Returns and Duties
For international orders, customers should contact us before shipping a return to confirm the correct procedure and destination.
Any customs duties, import taxes, or other charges associated with a return will be handled in accordance with applicable law and the circumstances of the return.
We will provide any legally required assistance or documentation for returns involving defective, damaged, or incorrect items.
## 10. Contact Us
If you have any questions about returns, refunds, or your order, please contact us:
**Store:** Aura Satin
**Email:** aurasatinmail@gmail.com
**Business address:** USA, New York
We appreciate your trust in Aura Satin and thank you for shopping with us.