Shipping policy
# SHIPPING POLICY
**Last updated: October 10, 2026**
At Aura Satin, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how orders are processed, shipped, and delivered when you shop with us.
## 1. Order Processing Time
Orders are typically processed within **1–3 business days** after payment confirmation.
Please note that order processing times do not include weekends or public holidays. During high-demand periods, promotions, or holidays, processing may take slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.
## 2. Shipping Destinations
Aura Satin currently ships to the following destinations:
**Shipping locations:** All Country
Available shipping options and delivery estimates may vary depending on your destination.
If your country is not available at checkout, we may not currently offer shipping to that location.
## 3. Shipping Times
Estimated delivery times begin after your order has been processed and shipped.
Our estimated shipping times are as follows:
* **Domestic Shipping:** 1 Day
* **International Shipping:** 3 day
* **Express Shipping:** one Day
These timeframes are estimates only and are not guaranteed. Delivery may be affected by customs inspections, weather conditions, carrier delays, public holidays, or other circumstances beyond our control.
## 4. Shipping Costs
Shipping costs are calculated at checkout based on your delivery address, the shipping method selected, and the contents of your order.
Any available free-shipping promotions will be clearly displayed on our website or at checkout and will be subject to the stated conditions.
Please review your shipping charges carefully before completing your purchase.
## 5. Order Tracking
Once your order has shipped, you may receive a confirmation email containing a tracking number and a tracking link, if tracking is available for your shipping method.
Please allow **24–72 hours** after receiving your shipping confirmation for tracking information to become available.
If your tracking information has not updated for several days, please contact us at aurasatinmail@gmail.com for assistance.
## 6. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at aurasatinmail@gmail.com
We will do our best to assist you before your order ships. However, once an order has been processed or handed over to the shipping carrier, we cannot guarantee that changes can be made.
Aura Satin is not responsible for delivery issues caused by incorrect or incomplete addresses provided by the customer, subject to applicable consumer protection laws.
## 7. Delayed or Lost Packages
Although we work to ensure that orders arrive within the estimated delivery timeframe, delays may occasionally occur.
If your order has not arrived within the estimated delivery window, please contact us at aurasatinmail@gmail.com with your order number.
We will review the available tracking information and help you determine the next steps.
A package will not automatically be considered lost simply because tracking has not updated. We may need to allow additional time for the carrier to investigate.
Nothing in this policy limits any rights or remedies available to you under applicable law.
## 8. Packages Marked as Delivered
If your tracking information indicates that your package has been delivered but you have not received it, we recommend that you:
* Check your mailbox, doorstep, and other possible delivery locations.
* Ask household members, neighbors, or building management whether they accepted the package.
* Contact the shipping carrier to request additional delivery information.
* Contact us at [Your Customer Service Email] if you still cannot locate your package.
We will do our best to assist you in resolving the issue.
## 9. Customs Duties and Import Taxes
For international orders, customs duties, import taxes, and other fees may apply depending on the destination country.
Unless otherwise stated at checkout, these charges are the customer's responsibility.
Customs procedures may also cause additional delivery delays. Aura Satin cannot control the customs clearance process or the fees imposed by local authorities.
Applicable consumer rights and any mandatory rules governing import charges will remain unaffected.
## 10. Incorrect, Damaged, or Missing Items
If you receive an incorrect, damaged, or defective item, please contact us at [Your Customer Service Email] within **7 days of delivery**, where reasonably possible.
Please include:
* Your order number.
* A description of the issue.
* Clear photographs of the item and packaging, if applicable.
We will review your request and explain the available resolution, which may include a replacement, refund, or another remedy where appropriate.
Any stated reporting period does not remove rights you may have under applicable consumer protection laws.
## 11. Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible at aurasatinmail@gmail.com
We will attempt to accommodate your request if the order has not yet been processed or shipped. However, we cannot guarantee changes or cancellations after processing has begun.
If an order has already shipped, you may need to follow our Return and Refund Policy.
Your statutory cancellation rights, where applicable, remain unaffected.
## 12. Contact Information
If you have any questions about this Shipping Policy or need help with your order, please contact us:
**Store Name:** Aura Satin
**Email:** aurasatinmail@gmail.com
**Business Address:** USA, New York
**Website:** aurasatin.com
Thank you for shopping with Aura Satin. We appreciate your trust and look forward to serving you.